Miracle Messages, a message delivery service for the homeless

Miracle Messages has reunited 194 people experiencing homelessness with their loved ones, with an average time disconnected of 20 years. Click “Sign up” to take the first steps to offer Miracle Messages to your clients today.


A few of our current partners


FAQs for Partners

What is Miracle Messages?

Miracle Messages is a nationwide message delivery service that clears the way for diversion, problem-solving, and rapid rehousing by helping staff at partner sites (caseworkers, social workers, outreach workers, etc) address the massive digital literacy barriers, bureaucratic barriers, and emotional barriers that their homeless clients often face. This includes: helping clients find phone numbers, reaching out to loved ones via Facebook, navigating around HIPAA restrictions, and addressing the shame / fear that prevents them from reaching out.

How does Miracle Messages work?

Miracle Messages offers clients the opportunity to record and deliver a message to a loved one, even if the client doesn’t know how to reach them.

When a message is received, Miracle Messages’ digital detectives attempt to locate the loved one online and deliver the client’s message. Once a message is successfully delivered, Miracle Messages continue to act as a communication bridge between the homeless client (and their caseworker) and the loved ones.

Miracle Messages can be recorded from clients through our online referral form, our paper-based form, our 1-800-MISS-YOU hotline, and our mobile app.

In each of our referral channels, we only need four bits of info to begin a case:

  • Client basic information

  • Loved one information (as much as the client knows)

  • How to reach the client again (or the referring staff member)

  • The miracle message itself—a short written, audio, or video message from the client to the loved one. This can be as simple as “I miss you.”

How is Miracle Messages effective for clients?

Miracle Messages lowers the barriers to reaching out, and we meet clients where they are at. It’s that simple. As a result, we have reconnected almost 200 people experiencing homelessness with loved ones, by simply offering the chance to deliver a message. MM offers clients a low-stakes, low-barrier opportunity to say “hello,” “I miss you,” “I love you,” or “I’m sorry” — just send us a message that a client would like delivered, and we’ll do our best to deliver it! By offering this first step toward reconnecting, we are creating an avenue for hope, without creating undue pressure or stress for clients or their loved ones.

How is Miracle Messages effective for partner sites?

Miracle Messages is a lifeline for clients and a resource for staff. We designed our service as a resource for caseworkers, shelters, outreach workers, law enforcement, and other personnel who are engaging with homeless clients.

Delivering messages—and acting as a messenger between two parties—can be extremely time consuming. Finding loved ones can require extensive research, multiple phone calls, and repeated callbacks. We know that most professionals on the front lines of homelessness don’t have the time, bandwidth, or leeway to take that on. That’s why we do this work for you, so that you can focus on your clients’ other needs while we locate loved ones and deliver messages.

How do we get started?

Ready to offer Miracle Messages? Here’s how.

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Sign up to partner with us

All prospective partners begin by filling out our partner sign up form (also known as our “Get Involved” form) to begin receiving important updates, trainings, and resources from MM.

(Want more of an overview? Download our 1-page quick start guide.)

Once you fill out our “Get Started” form, we’ll follow-up with more information on the ways we can work together. Here is a snapshot of a few of those ways:

Refer your homeless clients to us via:   our online referral form   our paper-based form  our 1-800-MISS-YOU hotline our mobile app ( coming soon )

Refer your homeless clients to us via:
our online referral form
our paper-based form
our 1-800-MISS-YOU hotline
our mobile app (coming soon)

Join our global Slack Community  Our hub for volunteers and partners to connect and share ideas ( here ). We will send you the invite link once you sign up.

Join our global Slack Community
Our hub for volunteers and partners to connect and share ideas (here). We will send you the invite link once you sign up.

Get the word out.  We have materials you can post and distribute, including our  flyers for clients  and  for staff ,  business cards , and our  paper-based intake form .

Get the word out. We have materials you can post and distribute, including our flyers for clients and for staff, business cards, and our paper-based intake form.

Join us for one of our weekly volunteer and partner calls , and get your staff trained to offer Miracle Messages.  Click here to see the schedule and join a call.

Join us for one of our weekly volunteer and partner calls, and get your staff trained to offer Miracle Messages. Click here to see the schedule and join a call.

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Meet Timothy

1. Timothy had not seen his family in 5 years, and had lost their contact info. During that time, he had been living on-and-off the streets of San Francisco.

2. A caseworker learned about Miracle Messages. She referred Timothy to MM using our online form.

3. Once we received Timothy’s message, our digital detectives got to work, trying to locate his family.

4. Within 1 week, we received a letter from Timothy’s family: they had been looking for him for 5 years.

5. Just 3 weeks after his initial caseworker referral, Timothy boarded a bus to reunite with his family in Illinois. They have been living together ever since.

Partner spotlight

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I just wanted you to know how much the clients and my staff appreciated your interaction on our site yesterday. As you can probably imagine…self esteem is a key barrier to homeless individuals and is something we are constantly working on with clients. The clients that participated were absolutely jazzed when they completed their miracle messages with you and are still talking about it this morning. Sometimes people don’t realize how such little things can create such a huge difference and make these folks feel like they belong again.

– Craig Billman, Program Director, LifeMoves

Storytelling is the root of understanding people at a deeper level. At St. Anthony’s, every day we bear witness to stories of incredible triumph and struggle from our homeless brothers and sisters in SF. Miracle Messages is highly skilled at capturing these stories and sharing them with a wider audience to effect change for this vulnerable population. We are blessed to work with Miracle Messages as a partner to give people a window into the heart of the Tenderloin.

– Karl Robillard, (fmr.) Communications & Public Relations Senior Manager, St. Anthony Foundation